I recently moved to Florida and am grateful that my physician recommended that I go to Palm Harbor MRI. The overall experience was outstanding, to include telephone communication with the Scheduling Department, contact with each of the employees at the reception desk as well as the tech who performed the MRI.Before writing my review, I took the time to review many of the 185 comments that preceded mine. Most were 5 stars and outlined in detail many of the positive aspects of receiving services at this site that I planned to document. In brief summary, staff demonstrated excellent customer service (via telephone and in person), were knowledgeable, professional, caring and helpful and appreciated me as a patient.Confirming that an MRI would be covered by my insurance plans was a consuming task. Staff in the scheduling department provided excellent assistance in addressing, resolving and following up with me in regard to this important matter. Kudos to Laci, Bre, Jolee and Amy who graciously ensured I was made aware of all aspects of the scheduling and insurance process to my complete satisfaction.On the day of my MRI, I had the privilege of meeting each of the staff working at the reception desk. In addition to being extremely courteous, professional and efficient, it was clear that each respected and enjoyed working with one another. Kristy, Ashley and Maddie worked very well as a team, and clearly evidenced commendable interactions with patients as well as with one another.Holly was the tech who performed the MRI, and demonstrated notable efficiency, knowledge, skills and abilities. She spontaneously indicated that she works well with all office staff and that they respect her performance. I felt confident that the test was completed proficiently.As a result of my complete satisfaction, I even had the opportunity to speak with the Facility Manager, Micki Burroughs, who was immediately available to take my call and personally, and gratefully accept my feedback.My experience at Palm Harbor MRI was outstanding and more than deserves a 5 star rating.
