I have never been treated like this in my life. I work in the medical feild my self as a medical assistant and have never treated my patinets this way. I had an appointment at 7:15 and came in at 6:30, I asked the front desk if it there is anyway I can be seen earlier and the kind lady at the frint told me no because evrryone has been on time for their appointments and it would mess up their schedule and I understand that specially working in the medical field. I asked if it was okay if I wait in my car in the meantime since the time I was supposed to be on the table was 7:30 which is an hour later. She said it was alright and that she would give me a call when they are ready for me. I proceeded to go to my car and wait. 10 min after my scheduled appointment I went back in to use the restroom and she told me it would be another 10-15 min due to the patinent before me taking longer then they thought he would. Maybe 20 min later the front desk coordinator came outside and waved to me that they ready, she mentioned that they have the wrong phone number for me which they indeed did. When I came inside Michelle took over, she proceeded to tell me I need to hurry up and change because we are already running late, basically indicating that it is my fault my appointment is running late, since it was an MRI of my neck that I needed, she told me I need to take my bra off and keep my shirt on, I asked if I can have a scrub top or something they can give me, since they’ve done that in the past since I had a white shirt on and it would be see thru, she proceeded then to give me attitude tell me I need to hurry up with changing and that this is unbelievable because they have been trying to get a hold of me for 12 min and we are running late. When I tried confronting her and trying to explain that I have been there since 6:30, for almost and hour and a half now and that I am definitely not the reason they are running late, not to mention that they had the wrong number on file so there is no way this could be on me, she continuesly interupted me and started walking away as I am talking to her. She told me she doesnt have time for this right now and if I can just change already so we can get started with my appointment, she proceeded to tell me that there is a reason they have a waiting room and that I shouldnt have waited in my car so it is my fault. I tried explaining to her that no, I asked, was told it was OKAY for me to wait in my car and that I was going to get a call when they are ready and it is not my fault they had the wrong number on file. As I am speaking to her, again this women starts walking away waving her hands in the air saying she doesnt have time for this and I need to hurry up and change. I told her no we are gonna resolve this now and walked away to the front desk to verify that i am not at fault, the lady at the front desk I don’t know her name unfortunately told me to just ignore her and not get frustirated, I then proceeded to say that no I am not going to ignore her, explained what happend. Michelle then came back and said she doesnt want to deal with this and she doesnt want me as a patient, I went on to try and talk to her again and told her please stop interupting me and stop walking away as I am talking to you that is ridicilous, she then proceeded to close the door as I am still talking, I put my hand out and told her women I am still speaking to you, I was so shook by this behavior, she told me to stop pushing the door in her face and I was in even bigger disbelief because she was shutting the door right in mine! I ended up rescheduling for a different day when she is not there. I am in pure discust by her behavior. Not only do I have to deal with my injuries from a car accident but also be disrespected like that in front of other patient in the waiting room might I add. It was very unprofessional and inappropriate behavior, I ended up apologizing to the patients in the waiting room because of how embarrassed I was. I am not able to put all the details due to the length of this review.
