Winter Haven MRI

NPI Number: 1386991974
TAX ID: 460775565
409 East Central Avenue, Winter Haven, Florida 33880
Monday – Friday: 7:00 am to 10:00 pm
Phone: 863.294.0999
Fax: 863.294.0010

Mri Associates Of Winter Haven

4.5

Based on 354 reviews

review us on

Elizabeth Upton

03:13 15 Nov 24

DON’T GO HERE! Completely unprofessional, inefficient, no communication skills from the staff or woman who set up my appointment. They waited until I arrived to tell me one word was missing from the referral, so they could not proceed ****This is after confirming the appointment with me TWICE & I MADE THE APPOINTMENT WEEJS AGO……In all that time & with all those conversations, they couldn’t clarify my referral with either me or my Doctor?!?!?!What an unorganized & slipshod excuse for an office!!Worst excuse for customer service ever! Rude & condescending receptionist & other staff.

Theresa DeJesus

19:10 31 Oct 24

I have been going to MRI Associates for years and have always had a great experience with the receptionists and the Technicians. I especially want to give praises to Janae who sets appointments. She was so sweet and professional (A breath of fresh air) and was able to schedule an earlier appointment for me because of a cancellation. I appreciated her going the extra mile! Great customer service!

Teresa Norwood

16:17 29 Oct 24

Good experience.Second time there.

Shawn Blair

00:31 24 Oct 24

Timely and very professional

robbin hines

17:57 17 Oct 24

They have every mri xray u name it they have it. Very efficient office

Napoleon Perez

13:36 17 Oct 24

Very kind people..

Dru Flanagan

11:52 17 Oct 24

I have been to this facility twice recently for a Mammogram and then later for a CT Scan. I found the staff organized, professional and caring! Would definitely recommend this facility!I seem to be a regular patient at this facility & as always they were timely, efficient, and kind. I always leave laughing! Had a problem with the orders from my doctor’s office & they bent over backwards to assist me! HIGHLY RECOMMEND!!

Sharon Connell

23:12 16 Oct 24

Timely. Explained procedure and time frame involved. Very friendly.

Sandy Bailey

20:07 16 Oct 24

Del Biggerstaff

17:53 16 Oct 24

barry b

16:50 16 Oct 24

Pleasant, efficient receptionist. CT scan followed by sonogram and done in an hour!Great professional service.

nina carter

20:13 15 Oct 24

I went today for an MRI and I think his name was CJ that did mine. He did an amazing job at making me feel comfortable and even put a cloth over my eyes so I couldn’t see in the tube. I even fell asleep inside and I’m claustrophobic to the max so that says a lot. He definitely deserves a raise. Thanks for a job well done.

Kage Graham

11:24 08 Oct 24

Friendly, professional staff with little wait time.

ann pero

12:44 02 Oct 24

Scheduled appt and then say it was at a different time. Come back in 2 weeks. I called the day before my appt… no one said anything about a time change. All correspondence does NOT give time of appt. Took 4 months for my dr. to get results.

Kimberly “Kimbo” Paschedag

21:33 24 Sep 24

Always very pleasant staff which makes getting tests a positive experience.

Larry Pack

16:53 24 Sep 24

Kaylee Gonzalez

17:13 20 Sep 24

Absolutely have to give all compliments to Miss Crystal, whom I spoke with on the phone, she went above and beyond during our call & helped me schedule at a location that would be more convenient for my drive! Felt like you were talking with an actual human who loves their job! Thank you for making my day a little better with you awesome customer service !

Kevin Nguyen

17:12 18 Sep 24

I was in the middle of a task that required all of my attention when I got a call from these guys with a recorded message about making an appointment for a scan which would have been fine if I had been connected right away but instead I was put on hold. No one likes being on hold but calling someone and then putting them on hold is taking it to a whole new level of stupid. Then the person phone sounded like I was inconveniencing her when I bought it up.

Candence Mars

21:02 06 Sep 24

Great place to get MRI’s and Ultrasound’s

Maureen Oster

13:50 04 Sep 24

Nice, on time, efficient.

Mary Peters

12:52 04 Sep 24

The attention was excellent for me. And the lady who treated me in my studio was very professional and provided excellent treatment for me as a patient. Thank you.

Linda Lee

22:15 03 Sep 24

Jodi McDurmon

20:18 30 Aug 24

My check in was at 7:45 my appointment was at 8. I was done and back at home by 8:20. I didn’t have my insurance card but that wasn’t a problem. I was greeted by a very friendly woman with beautiful sunflower tattoos at the front desk. The woman doing my xrays was also very friendly.

Sally Hazzard

21:58 29 Aug 24

The people were very nice and helped getting things done quickly and efficiently. I’d recommend them to anyone .

18:45 29 Aug 24

Good experience excellent workers and the place clean good parking

Ronald Denisi

18:17 29 Aug 24

The staff was great really nice people and they did a great job couldn’t ask for a better staff thank you MRI Associates

Mary Lunsford

13:36 29 Aug 24

Got there early and was taken right in. I was comfortable and the tech kept me informed.

billie keaton

11:41 29 Aug 24

Been here for many years for many different services. Very kind staff. Highly recommend.

Christy Skidmore

21:47 16 Aug 24

Very unprofessional, make an appointment and even confirmed on the phone day and time then get there told it was made for a different day but could come back the next day. Get there then are told there is a problem with the Auth and would have to reschedule. This is info that should have been told to us the first time. Will never use this place again have to take time off work and waste gas driving around.

Sarah Buchanan

21:45 05 Aug 24

No long wait and staff is very curious and friendly.

William Krieter

00:07 01 Aug 24

The Mri specialist was awesome got right in right out her knowledge was above all.else give her a.raise it was ni e to be treated like a somebody bless her

Allison Mascaro

18:56 30 Jul 24

I’ve been here many times. Never a long wait and the staff are very nice and efficient.

Cynthia Jefferd

18:43 29 Jul 24

Carol Rogan

18:15 29 Jul 24

Carrie Weeks

12:42 23 Jul 24

Very professional and I was seen in a very timely manner. Highly recommend them

Doris Davila

23:08 22 Jul 24

Very good service, the staff is very friendly and very attentive in their work. I give them a 10 for their friendliness and kindness.

Pamela Gardner

20:11 22 Jul 24

Absolutely would not recommend their services. Cancelled appointment multiple times. I called to reschedule an a test. Arranged a new time for testing. Only to be called after missing first appointment and told I never rescheduled. Very very frustrating trying to deal with them and their lack of concern.

Linda Jewell

13:29 17 Jul 24

83kria

13:13 12 Jul 24

Had my first ever mammogram here. The tech was super sweet and kind! Never felt uncomfortable and felt well taken care of.

Cathy Hayes

15:29 11 Jul 24

Kathy Bertrand

14:59 11 Jul 24

Joyce Martinez

14:02 11 Jul 24

Quick and fast. Very kind and efficient staff.

Krystal Maddox

13:58 11 Jul 24

Very quick and efficient! Great staff!

Ruth Short

19:41 02 Jul 24

I hate to write this bad review however it has been awful experience for my disabled veteran husband to schedule a CT scan. First notified 2 business days before his appointment that was scheduled a week and half before that they didn’t get VA approval and canceled his appointment before giving us a chance to call VA. So I asked for manager and girl said they would keep appointment if they got the hard copy from VA. So I got that done but supposedly MRI didn’t get fax so next day Friday I called VA again she faxed again. I called 30 minutes later and she said got it good to go. Got a callback from MRI now that it is a contrast appointment and will need to change to Tuesday appointment because that’s only day they do contrast and appointments out to August….and again I asked for manager because not our fault…next about 4:30 same day the VA community care lady left message that lab work needed done before his Tuesday appointment….he already had another appointment Monday close by MRI associates to do both same day so no way he can go on short notice to VA to do labs. Apparently the labs had to be within 30 days and his was just over that. So I call yesterday Monday to reschedule and was told by same girl I had been talking to that apparently they read wrong no contrast and I asked are you sure she said she verified it yes just still come tomorrow (which is today) and no contrast. So today the day of appointment my husband got text at 1:53 needed to call to reschedule appointment so I called and on hold over 10 minutes finally a different person than I had talked to answered said he needed contrast and labs will have to reschedule! 🤦‍♀️ The new appointment is now exactly one month from my labs going to be done on July 9th! She even suggested I do them a few days later after all their mess ups! If it wasn’t for a pain to get the change from community care I would not hesitate to change because this is awful and ridiculous to treat a veteran like this having issues and needing this done in a timely manner. Not waiting until last minute to tell him oh now you need this done in 1 day when it’s an hour half drive! Shame on you all from MRI associates! I will NEVER use this company again after this for myself either!

Briza Reynaga

17:11 20 Jun 24

Awesome service. The technician explain the process before completing my exam which I liked. It was quick and they made me feel very comfortable.

Armani Patrson

13:31 12 Jun 24

Mri excellent him an young lady in back thank u two both excellent job

Michelle Anglin

17:14 23 May 24

Staff was very friendly fast and considerate I couldn’t d my mri because of the how closed it was I’m very claustrophobic so she let me stop and told me to schedule a appointment at there Lakeland office because it’s more open then this office so helpful

Josephine Cratit

22:43 22 May 24

My experience was great, didn’t have to wait long, and the staff was professional.

Paula Linton

00:34 14 May 24

Staff’s were very friendly and I didn’t have to wait long to be attended to. The room was very clean. I would recommend this place to my families and friends.

CJ Smart

19:59 10 May 24

Waited on phone fof 20 minutes for my call to be answered and then was told that the extention was not available and they hung up. Bad service

Lizzy Rivera

13:33 30 Apr 24

Very nice and professional staff 👏

Harry Dominick

22:12 27 Apr 24

I went to this MRI facility and being handicapped I used their wheel chair and was treated and helped with respect. The staff were friendly and accommodating to my needs for the service. They had staff available to assist me into the table, afte me they helped me get into their pants. The staff wanted me to be safe and kept asking if there was anything they could do.I am appreciative of their assistance and this helped to relax me. Nice, pleasant and very professional staff. A+++++++++++++++++

Diane LaPan

14:51 27 Apr 24

Susan

11:35 25 Apr 24

Camille Culver

15:54 24 Apr 24

Love this place,not a long wait,the staff are very sweet

Teresa Luhring

19:24 23 Apr 24

They were professional, kind, and timely.

laura Circle

19:23 23 Apr 24

Got in right away and the MRI tech was very nice.

Toni Davis

17:51 23 Apr 24

Deena Chalberg

04:12 23 Apr 24

Very courteous detailed staff. On time and thorough.

Sam Carter

19:19 22 Apr 24

The place is always clean and inviting when you arrive then the staff prepares you for whatever is prescribed. The technicians are very accommodating prepared for a swift process. Thank youMelinda Carter

LYNN Staboleski

15:34 16 Apr 24

Very nice and attentive staff

Jacqulyn Sims

11:59 11 Apr 24

People are very friendly fast and make you comfortable from beginning to end of visit

Shira Stephens

00:22 11 Apr 24

The entire staff in the Winter Haven office are great! The Mri tech Nicole was exceptional, absolutely phenomenal. I don’t do well in MRIs, however she made me so comfortable and talked to me the entire time. This is the place for all of my imaging! Book your appointment in Winter haven! You won’t be disappointed.

S Mc

21:04 10 Apr 24

Everyone was friendly.

Terri Fluty

21:00 10 Apr 24

Very efficient and friendly staff was very professional and made sure I was comfortable thru all the procedures

David Gordon

18:11 08 Apr 24

Fast service. Employees very nice and professional.

Sheryl Cope

13:08 05 Apr 24

Rosa Barreto

22:56 03 Apr 24

Over all was really well. Tech was very professional and helpful.

Norman Simpson

18:42 03 Apr 24

Michael Crispen

17:08 03 Apr 24

Quick, easy, in and out in less than a half hour.

Kathy Hall

15:52 21 Mar 24

MRI of Winter Haven : all are helpful and considerate. I have been having some issues and have been there a number of times in last few months. I don’t have to wait long and staff is very understanding.

Paulette Crystal

17:38 05 Mar 24

Today I was nervous and the young lady who did my catscan went above and beyond to help me. I had issues in getting authorization on time for the appointment so I contacted insurance to expedite. They fit me into a very busy schedule to accommodate me. A good team works together at this facility.

sheila ford

17:20 07 Feb 24

The entire staff was awesome. I’ve had 3 MRI’s before without any problems but today I panicked. The technician was awesome and helped me through it so he could get the MRI complete.

Abe Cruz

20:34 16 Nov 23

They are always great. Arrived prior to appt, filled some forms for my mom, and called her in by her appt, time. About 20 mins later all done and out the door. Great office, staff is friendly and cordial.

Gabriela Cortes

21:25 06 Nov 23

They told me to show up at 4pm then when I got there they said I was late. They said that they told me to show up at 3:45, but no one told me anything about being early. They then booked me 2 more weeks out. I drove over 40 mins to come to this appointment and then they tell me I’m late because someone didn’t tell me to show early for paperwork. They could have sent the paperwork electronically or simply told me the correct time to be there.

Services / Modalities Offered

Accepted Insurances

MRI Associates works with a majority of Insurance Companies including Automobile Carriers, Work Comp, LOP, and Medical. We are diligently working to expand this Insurance Network daily. These are the insurances we are currently accepting for your High Field MRI, CT Scan, X-Ray, Ultrasound, and Mammography patients as of April 2020.

Absolute Solutions
Aetna: Medical PPO | HMO | CPO | POS
Ambetter Medicare | Medicaid | Comm
Athena
Baycare HC [Pending]
Blue Cross Blue Shield (BCBS)
BOCC (Health Stat)
Care IQ | Corvel
CarePlus
Cigna | Evicore
CMS | Community Care | Pedi-Care
Coventry Health | Corvel | Work
Comp
Davita

Devoted
Evercare
First Health | Coventry
Freedom | Optimum
GEHA
Golden Rule
Healthy Kids
Humana (All Plans)
Magellan
Med-Eval
Medicare & Medicare Railroad
Molina
MSLA VA
MTI Workers Compensation
NIA

One Call Medical Work Comp
Orchid Medical
Polk Healthcare Plan
Priority Care Solutions
Simply Health (Better Health, Clear Health Alliance, Amerigroup)
Spreemo Workers Comp
Streamline Imaging
Sunshine State: All Products (Medicare, Medicaid, Commercial)
Total Network
Tricare
United Healthcare
US Imaging
Wellcare | Staywell

Winter Haven MRI

MRI Associates of Winter Haven d.b.a. WINTER HAVEN MRI

Services / Modalities Offered

Accepted Insurances

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